Terms and Conditions of Sale

Definitions

This Contract is governed by English and Welsh law as set out in Section 5.6. Nothing in these terms affects the Company's or the Customer's statutory rights, including any that cannot be excluded or limited by law. Euroboilerparts is a trademark of ABCOT Ltd (UK trade mark registration numbers UK00002542450 and UK00002539553). ABCOT Ltd is registered with the Information Commissioner's Office.

Section 1: Using Our Website and Online Shop

1.1 The Website

1.1.1  By using the Website you agree to these Terms and Conditions.

1.1.2  The Company will endeavour to keep the information on the Website accurate and up to date.

1.1.3  The Company reserves the right to modify, change, alter or delete from the Website any products, services or terms at its sole discretion, without affecting Contracts already formed.

1.1.4  Information submitted by the Customer through the Website's contact forms and checkout will be treated as confidential and will not be passed to third parties except as set out in the Company's Privacy Policy or as required by law.

1.2 Selecting an Appropriate Product

1.2.1  It is the Customer's responsibility to ensure the Goods and accessories selected are suitable in terms of dimensions and compatibility. Relevant specification information is listed on each product page.

1.2.2  All Goods offered on the Website are new. The Company does not offer or sell reconditioned or refurbished goods.

1.2.3  Manufacturer's part numbers are used for reference only; the Company does not use GC numbers or serial badges in product descriptions. Customers can locate a product using the part number via the Website's search function.

1.2.4  The Website may not be used for any commercial purpose other than placing a genuine Order. The Company may modify or withdraw any quoting or survey tools on the Website at any time and will not be liable for doing so.

1.2.5  The Company sells both Original (OEM) parts and Compatible (aftermarket) parts, sourced directly from manufacturing factories. Each product listing states clearly which category the Goods fall into. Where a listing names a boiler manufacturer in connection with a Compatible part, that name is used solely to indicate the part's fitment and compatibility; it does not indicate that the part is manufactured, supplied, endorsed or approved by that manufacturer (see also clause 5.5).

1.3 Pricing

1.3.1  Prices are shown with and without VAT on each product page.

1.3.2  The price applicable to an Order is the price shown on the Website at the date of dispatch.

1.3.3  Website prices apply to online orders only.

1.3.4  Prices are reviewed periodically.

1.3.5  It is the Company's policy not to take payment for orders placed by telephone. Where the Company exceptionally authorises a telephone order, a 10% charge on the net order value applies. This charge will be disclosed to the Customer, and the Customer's agreement obtained, before payment is taken.

1.3.6  Prices for items listed on third-party marketplaces (for example eBay) may differ from the price for the same product on the Website.

1.4 Placing an Order

1.4.1  A Contract is formed, on these Terms and Conditions, once the Company accepts and dispatches an Order as described in clause 1.4.6. If the Customer does not agree to these Terms and Conditions, the Customer should not use the Website to place an Order.

1.4.2  The checkout process gives the Customer the opportunity to check the Order and correct any errors before payment.

1.4.3  Goods are offered at trade-equivalent pricing to all Customers, whether or not they are trade purchasers. Registered Gas Safe, OFTEC or Corgi-registered installers and merchants may apply for an additional discretionary trade discount, granted at the Company's sole discretion following verification of trade status. This clause does not limit the rights of any Customer who is a Consumer.

1.4.4  Orders may be cancelled at any time prior to dispatch by contacting the Company; this is separate from, and additional to, the statutory cancellation right described in Section 2.

1.4.5  The Customer will receive a confirmation email once an Order is successfully placed.

1.4.6  The Contract is formed when the Company dispatches the Order, confirmed by a dispatch email, even where payment has already been processed: unless the Customer has been notified the Order is not accepted, or has cancelled the Order.

1.4.7  It remains the Customer's responsibility to order the correct part(s). The Company accepts no responsibility for inaccurate advice given by a third party in identifying the required part(s), whether by commercial recommendation or technical diagnosis.

1.4.8  Nothing in this clause 1.4 affects the Customer's statutory right to cancel under Section 2, or statutory rights in respect of faulty Goods under Section 4.

1.5 Refusal of an Order

The Company may refuse to accept an Order where:

Section 2: Your Right to Cancel

2.1  This Section 2 applies where the Customer is a Consumer. It sets out the statutory right to cancel a distance Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCR 2013”). It is separate from, and takes priority over, the discretionary returns arrangements in Section 4.

2.2  The Consumer has the right to cancel the Contract within 14 days of the day on which the Goods (or, where an Order is delivered in instalments, the last instalment) are received, without giving any reason (the “Cancellation Period”).

2.3  To cancel, the Consumer must inform the Company of the decision to cancel by a clear statement: by email to info@euroboilerparts.co.uk, by post to the Company's registered office, or by using the model cancellation form at Annex A. The Consumer may also use the Delivery Issues Report Form referenced in Section 3 to initiate a cancellation, provided the cancellation itself is confirmed in writing.

2.4  Where the Consumer cancels in accordance with this Section, the Company will reimburse all payments received, excluding the standard delivery cost, no later than 14 days after the Company is informed of the decision to cancel, or, for Goods, 14 days after the Company receives the Goods back or the Consumer supplies evidence of having returned them, whichever is earlier. Refunds will be made using the same payment method used for the original transaction.

2.5  The Consumer must send back the Goods, or hand them over to the Company, without undue delay and in any event not later than 14 days after informing the Company of the cancellation. The Consumer bears the direct cost of return unless the Goods are faulty or misdescribed, in which case Section 4 applies.

2.6  The Company will not charge a restocking fee on a valid cancellation under this Section. The Company may make a deduction from the refund for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, in line with regulation 34(9) CCR 2013.

2.7  The statutory cancellation right does not automatically apply to Goods that become inseparably mixed with other items after delivery, or to any Goods made to the Consumer's specification or clearly personalised, in accordance with regulation 28 CCR 2013.

Section 3: Delivery of Goods

3.1 Delivery methods

3.1.1  STANDARD DELIVERY: 3–5 working days after processing and dispatch.

3.1.2  NEXT-DAY DELIVERY: orders placed before 2pm are delivered the next working day. This is not a guaranteed delivery time; the courier's own terms apply.

3.1.3  NEXT-DAY AM DELIVERY: orders placed before 2pm are delivered before 2pm the next working day. This is not a guaranteed delivery time; the courier's own terms apply.

3.1.4  SATURDAY SPECIAL DELIVERY: order must be placed before 2pm Friday.

3.1.5  Orders are not dispatched on Saturday or Sunday.

3.2 General delivery terms

3.2.1  The Company recommends Customers do not book a tradesperson until the ordered parts have been received and checked.

3.2.2  The Company will use reasonable endeavours to meet stated delivery times, but these may occasionally be affected by factors outside its control. The Company will keep Customers informed of known lead times.

3.2.3  Orders accepted by 2pm Friday are processed that day and delivered the following Monday, unless a Saturday AM service is requested. Orders received after 2pm Friday until Sunday are processed the following Monday (except bank holidays).

3.2.4  Deliveries to Ireland and the Scottish Highlands may take an additional day depending on location.

3.2.5  The Company will dispatch Goods by courier or post, whichever it considers most efficient and appropriate.

3.2.6  All deliveries are subject to stock availability. The Customer will be informed by email if a part is out of stock.

3.2.7  The Company uses external courier companies, whose own terms and conditions also apply to delivery times.

3.2.8  Customers should inspect a parcel before signing for it. If a parcel is empty or badly damaged, the Customer should refuse the delivery, not sign for it, and inform the Company immediately; the Company will process a claim with the courier and arrange a replacement or refund.

3.2.9  Any discrepancy or missing item must be reported within 7 days of receipt. This time limit applies to discrepancy and missing-item claims only, and does not affect the Consumer's statutory cancellation right under Section 2 or statutory rights in respect of faulty Goods under Section 4.

3.2.10  If delivery is attempted and missed, the parcel will be taken to a local collection point and the courier will notify the Customer. There is a limited window to collect before the parcel is returned to the Company.

3.2.11  If a returned (undelivered) parcel needs to be re-dispatched at the Customer's request, an additional delivery charge applies.

3.2.12  Where a Customer requests delivery to an unattended or nominated safe location, the Company will not be liable for goods lost or damaged after delivery to that location.

3.3 Reporting a Delivery Issue

3.3.1  For items that failed to be delivered, were delivered late, arrived damaged, or were delivered with missing items, use the Delivery Issues Report Form; a member of the Support Team will respond within the next available working day.

3.3.2  If the Customer cannot use the form or needs assistance, they may contact the Company by email at info@euroboilerparts.co.uk or by phone on 02089982024 (Mon–Fri, 9am–4:30pm, excluding bank holidays).

3.3.3  The Company requests the Delivery Issues Report Form be completed to support any claim made against the courier.

Section 4: Returns and Refunds

This Section applies (a) to discretionary returns of unwanted Goods made outside the statutory Cancellation Period described in Section 2, and (b) to Goods that are faulty, not as described, or not fit for purpose. It does not limit or replace the statutory cancellation right in Section 2.

4.1 Faulty or misdescribed Goods: your statutory rights

4.1.1  Under the Consumer Rights Act 2015, Goods supplied to a Consumer must be of satisfactory quality, fit for purpose and as described (sections 9–11).

4.1.2  Within 30 days of delivery, a Consumer who receives faulty, not-as-described or unfit-for-purpose Goods may reject them for a full refund (the short-term right to reject, section 22 Consumer Rights Act 2015).

4.1.3  After 30 days (and within the relevant statutory period), the Consumer's first remedy is to request a repair or replacement, free of charge, within a reasonable time and without significant inconvenience (section 23). If repair or replacement is not possible, or does not resolve the fault, the Consumer may request a price reduction or exercise a final right to reject (section 24).

4.1.4  The 12-month warranty described in Section 5.1 is in addition to, and does not replace or limit, these statutory rights.

4.1.5  Goods claimed to be defective should be returned at the Customer's expense within 14 days of the fault being identified; the Company will offer a replacement, refund or credit at full invoice value (excluding delivery charges) once the fault is confirmed, or will arrange collection where a courier fault-collection service is available.

4.2 Discretionary returns of unwanted Goods

4.2.1  Outside the statutory 14-day Cancellation Period, the Company will accept returns of unwanted, unused Goods for up to 30 days from the date of purchase, at the Company's discretion.

4.2.2  The Customer is responsible for arranging and paying for return delivery, which must be by a trackable delivery service. Proof of purchase is required.

4.2.3  All returned Goods are subject to inspection. Where a discretionary return is accepted under this clause 4.2, a 20% restocking charge applies to verified unused items and a 40% charge applies where the item shows signs of use. These charges do not apply to a valid cancellation made within the Cancellation Period under Section 2.

4.2.4  Gas valves and printed circuit boards purchased brand new are non-returnable under this discretionary clause 4.2 once used. This clause 4.2.4 does not affect the statutory cancellation right in Section 2 or statutory rights for faulty Goods in clause 4.1.

4.3 Alleged faulty Goods found not to be faulty

4.3.1  Where a Good returned as faulty is tested and found not to be faulty, the Company will notify the Customer and issue an invoice of £20 to cover return carriage. The Company will return the Goods to the Customer once that invoice is settled, or, if unpaid after 30 days' written notice, may recover the sum as a debt without withholding the Goods indefinitely.

4.4 Goods damaged after receipt

4.4.1  Goods returned by the Customer that are received back in a damaged condition (damage occurring after delivery to the Customer) are not eligible for a refund or replacement under this Section 4.

4.5 Refunds

4.5.1  Refunds under this Section 4 will be made to the same payment method used for the original purchase.

Section 5: General Terms and Conditions

5.1  Warranty. The Company provides a 12-month warranty from the date of purchase on Goods bought via the Website. This warranty is in addition to, and does not affect, the Customer's statutory rights, including those under the Consumer Rights Act 2015.

5.2  Limitation of liability. Subject to clause 5.3, the Company's liability in respect of defects in Goods supplied under a Contract is limited to its obligations under that Contract, and the Company is not liable for any claim for work carried out by the Customer in respect of defective Goods, whether arising directly, indirectly or consequentially.

5.3  Nothing in these Terms excludes or limits the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited, including the Customer's statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

5.4  Intellectual property and image use.  Intellectual property and image use. Copyright and other intellectual property rights in the content of the Website, including product imagery, are governed by our Website Terms of Use, which apply to the Website generally and are incorporated into this Contract by reference. Unauthorised copying or use of Website content,
including product photographs, is dealt with there, not in this Contract.

5.5  Third-party trade marks. References on the Website to boiler manufacturer names and trade marks (for example Vaillant, Worcester, Baxi, Ideal, and others) are used solely to indicate that a Compatible part is intended for use with, or fits, goods bearing that trade mark, in reliance on section 11(2)(c) of the Trade Marks Act 1994. Such references do not indicate, and should not be read as indicating, that the referenced manufacturer has endorsed, approved, or is otherwise affiliated with the Company or the relevant Goods. All third-party trade marks remain.

5.6  Data loss. The Company accepts no liability for data loss resulting from computer viruses.

5.7  Variation. The Company may revise these Terms and Conditions at any time by updating this page. Customers should check this page periodically, as the version in force at the time of an Order governs that Order. Any revision will be dated below.

5.8  Governing law and jurisdiction. This Contract is governed by the law of England and Wales. Any dispute will be dealt with by the courts of the part of the United Kingdom (England and Wales, Scotland, or Northern Ireland) in which the Consumer is domiciled, or, for Customers domiciled outside the United Kingdom, by the courts of England and Wales. This does not affect the Consumer's right to bring proceedings in their own country of residence where mandatory consumer-protection rules so provide.


Revised on 24.07.2026 -  this draft supersedes the version dated 09/12/2022. LFM/GP

Annex A: Cancellation Form

Click here for: Order Cancellation Form