Shipping & Delivery
Most orders go out with APC.
Here's what delivery costs, how long it takes, and what to do if something goes wrong.
Delivery rates & timings - parcels
|
Service |
Price (excl. VAT) |
When it arrives |
|---|---|---|
|
Standard Delivery |
from £8 |
3–5 working days |
|
Next-Day Delivery |
from £10 |
Next working day (order by 2pm) |
|
Saturday Delivery |
from £13 |
Saturday (order by 2pm Friday) |
Delivery rates & timings - pallet (large) orders
|
Service |
Price (excl. VAT) |
When it arrives |
|---|---|---|
|
Standard Pallet Delivery |
£80 per pallet |
3–5 working days |
|
Next-Day Pallet Delivery |
£100 per pallet |
Next working day (order by 2pm) |
Order cut-off times
- Next-Day, Next-Day AM and Saturday orders must be placed by 2pm to go out that day.
- We don't dispatch on Saturdays or Sundays. Orders placed after 2pm Friday are processed the following Monday (except bank holidays).
- Deliveries to Ireland and the Scottish Highlands can take an extra day.
Before you book a tradesperson
If you're ordering ahead of a repair, we'd recommend not booking your engineer's visit until the parts have arrived and you've checked them against the job - that way a delivery delay doesn't turn into a wasted call-out.
When your delivery arrives
- Check the parcel before you sign for it.
- If it's empty or clearly damaged, please don't sign for it - refuse the delivery and let us know straight away. We'll sort a replacement or refund with the courier.
- Missed the delivery? The courier will take it to your local collection point and let you know - there's a limited time to collect before it's sent back to us. If it comes back to us and you'd like it re-sent, a further delivery charge applies.
- Asked us to leave it in a safe place? Once it's left there, we're not able to cover it if it goes missing or gets damaged. If you want your parcel to be left with a neighbour or a safe place you must add the note with your order.
Something wrong with your delivery?
Missing, late, or damaged items - let us know within 7 days of delivery using the Delivery Issues Report Form, or by emailing info@euroboilerparts.co.uk or calling 02089982024 (Mon–Fri, 9am–4:30pm, excluding bank holidays). The form gives us what we need to raise it with the courier quickly.
Changed your mind?
You can cancel most orders within 14 days of receiving them for a full refund, including standard delivery - see our Returns & Refunds page for how that works.
This page is a plain-English summary. Our full delivery terms are set out in our Terms and Conditions.