Shipping and Delivery Terms and Conditions

Delivery of goods

  1. offers the following delivery methods:

    1. STANDARD DELIVERY: orders placed with the Standard Delivery option will be delivered in 3-5 working days after processing and dispatch.

    2. NEXT-DAY DELIVERY: orders placed before 2 PM with the Next-Day Delivery option will be delivered on the next working day. This is not a guaranteed delivery date and T&Cs from the courier company apply.

    3. NEXT-DAY AM DELIVERY: orders placed before 2 PM with the Next-Day AM Delivery option will be delivered on the next working day BEFORE 2 PM. This is not a guaranteed delivery date or time and T&Cs from the courier company apply.

    4. SATURDAY SPECIAL DELIVERY: the order must be placed before Friday 2 PM.

    5. Please note, orders are not dispatched on Saturday or Sunday.

  2. do not advise anyone to pre-book a tradesman until the order of the spare parts has been received and checked.

  3. Our company does everything in our power to meet the delivery times specified, occasionally delivery times may be affected by factors that are beyond our control. We aim to keep buyers informed on lead times as we receive them from our suppliers/couriers.

  4. All orders accepted by Friday 2 PM are processed on Friday and delivered by the following Monday unless Saturday AM service is requested, in which case the delivery should be received on Saturday. All orders received after Friday 2 PM until Sunday will be processed on the following Monday (EXCEPT BANK HOLIDAYS).

  5. Deliveries to Ireland and the Scottish Highlands can also take an extra day depending on the location.

  6. The Company will dispatch the goods via courier or post, whichever is most efficient and adequate according to its own discretion.

  7. All deliveries are subject to stock availability which the buyer will be informed of via E-mail should the spare part/s be currently out of stock.

  8. The Company employ the services of external courier companies. T&Cs from these companies apply to delivery times as well.

  9. When signing for a delivery, we ask the buyer to please inspect the parcel/s before signing for it. If the package is empty or badly damaged, we urge the buyer NOT TO SIGN FOR IT, refuse the delivery and inform us immediately. We will process a claim to the courier and send the buyer a replacement or refund.

  10. After receiving the order, the buyer has to report within 7 days, if there is any discrepancy or missing items. If the buyer doesn’t report or is unable to report within 7 days any claim made will not be valid.

  11. If the delivery was attempted and missed by the buyer, the parcel will be dispatched to the buyer’s local collection point. The courier company will inform the buyer. There’s a limited time the buyer will have to collect the delivery until the parcel is returned to us.

  12. If the delivery has been returned to the Company and the buyer request a re-delivery, extra charges apply.

  13. If the buyer requests the delivery to be placed in a secure or safe location of its own choice the Company will not be liable for any missing or damaged goods.


  1. For items that failed to be delivered, were delivered late, damaged or with missing items, please follow this link to place your report: DELIVERY ISSUES REPORT FORM and a member of our Support Team will process the report and contact you within the next available working day.

  2. If you are unable to fill in the form or need special assistance you can contact us via email at or by phone at 01628 636099 (Mon-Fri, 9 AM to 4:30 PM, except on bank holidays). A member of our Support team will make note of the issue and will send you a link to fill in the Report form.

  3. We request this DELIVERY ISSUES REPORT FORM to be filled in in order to present proof of your claim to the courier company.

For the extended verion of our Terms and Conditions, please visit: