1. Goods claimed by the buyer to be defective shall be returned by the buyer to the seller at the buyer’s expense within 14 days, where a replacement, a refund or a credit will be offered at a full invoice value less any delivery charges.

  2. After receiving the order, the buyer has to report within 7 days, if there is any discrepancy or missing items. If the buyer doesn’t report or is unable to report within 7 days any claim made will not be valid.

  3. Returns are allowed within 30 days from the date of purchase for refunds. The buyer will have to arrange the return delivery and cover any return postage costs. Returns must be made by a Trackable delivery service. Proof of purchase is mandatory.

  4. All returned goods are subject to inspection. A 20% restocking charge applies for verified unused items and a 40% testing charge applies if the returned item is deemed to have been used.

  5. Any alleged faulty part returned will be tested and if found not faulty, a charge of £20 to return the item back will be applied. The item/s will remain in our warehouse until this payment has been made.

  6. Gas Valves & Printed Circuit Boards bought Brand New are non-returnable if they have been used.

  7. If the part returned is deemed to be faulty the Company will replace the part or refund the price, as preferred by the buyer.

  8. Any items returned by the buyer that are received damaged are non-refundable or replaceable.

  9. A refund will be made to the same payment method used by the buyer.


  1. WARRANTIES: The Company provides 12 month warranty from the date of purchase on items purchased from our website.

  2. The Company’s liability with respect to any defects in goods supplied under a contract shall be limited to its obligations under this contract.

  3. The Company shall not be liable for any claim for work done by a buyer in respect of defective goods whatsoever arising directly or indirectly howsoever arising and whether consequential or otherwise.