Boiler Care PRO Plan

Boiler Care PRO Plan: £40/month (+VAT)

Coverage Details:

• Up to 5 ECBC engineer visits per year.
• Repairs and parts replacement for ELEKTRA and GUIVAL boilers, up to £150 per year.
• £100 excess fee per claim for boilers located 100-200 miles from Windsor.
• One boiler service per year is included after the first year.

What is Not Covered:

• The first boiler service required to activate the plan.
• Claims within the first 3 months.
• Pre-existing faults, installation errors, or third-party damage (such as lack of central heating filter, water dosing system, piping, installation of the wrong type of room thermostat, etc).
• Damage from third-party repairs, lack of maintenance, or system upgrades. 
• Main tank replacements and specialist cylinders.
• Accidental, Incidental or cosmetic damages.
• Non-boiler-related plumbing, showers, taps, or sanitary fixtures.
• System improvements or upgrades.

First Service:

To qualify for the Boiler Care Plan, the boiler must have a boiler service performed by one of our engineers to verify the boiler is eligible for coverage and has no existing faults.

Claims and Service:

• A 3-month waiting period applies before claims can be made.
• Up to 5 service visits annually, with a £150 limit on parts replacement per claim.
• One boiler service per year after the first year on the plan.
• Excess of £100 applies to every claim/service for boilers 101 to 200 miles from Windsor.
• Boilers +200 miles from Windsor cannot be covered.

Customer Obligations:

• Customers must provide accurate information and update contact details or boiler status changes.
• Excess fees must be paid before each service. 
• If the repair or replacement amounts to more than £150, the excess must be paid on the day of the repair.
• It is the responsibility of the customer to book their annual boiler service.

Payment and Cancellation:

Payment Options: Monthly or annual payments via debit or credit card through our Subscription Service.

Cancellation Policy:

• Full refund within the 14-day cooling-off period (minus costs of any services used and a £20 admin fee).
• Pro-rata refund after the cooling-off period, minus £20 admin fee and any costs for provided services.

Contact Information:

For more information or to cancel your policy, contact us at 01628666099 or email at contact@electriccombiboilers.uk.